赴新加坡 Customer Service Officer客户服务专员

南京亿涛

项目编号 Call center
公司介绍 新加坡Call Center ( 电话客服中心)

招聘职位 Customer Service Officer客户服务专员---10人 (申请EP或SP ,根据学历)
招聘要求
1. 可以验证的本科学士学位或以上学历;
2. 很流利的英文沟通能力;
3. 至少2年相关工作经验、中国移动或电信等客户服务及电话服务经验、大型公司（如DELL电脑、银联等）电话客服中心工作经验;
4. 如果有在银行电话服务中心或金融机构的电话客服经验, 或保险业\ 服务业电话客服经验更好!
职    责
You will handle incoming prospect or customer inquiries, using call centre technologies to provide
accurate responses in accordance to the Bank policy and procedures.
You will need to resolve customer complaints and problems to meet customer satisfaction.
You will make use of customer service and sales skills to optimize the opportunity of each customer
contact.
In addition, you will educate the customer about the Bank’s products and services and direct them
towards available resources for self-help.
As part of the work process, you will complete accurately the necessary documentation to manage
customer complaints, issues and subsequent solutions.
You will also act on any required customer follow-up in accordance with Call Centre guidelines.
To improve Call Centre service delivery, you will participate in process improvement initiatives for
increased effectiveness.
底    薪 S$2500-2800/ 月
其他津贴 具体以雇佣合同为准
工作时间 44小时/周，超出按新加坡法定计算加班费，周六1.5倍，周日及公共假期2倍

报名方式：
电    话：(86) 25 5227-5084 / (025)
传    真：(86) 25 5227-5087  
电    邮：[email protected]   
地    址：江苏省南京市软件大道119号1栋304室  
邮    编：210000  
联 系 人：常小姐(报名QQ：1464093907)
报名网站：www.jsutop.com