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The tasks, duties, and responsibilities highlighted below represent a typical computer desktop support technician’s job description: - Organize training session for staff on the usage of new software/ applications and hardware
- Carryout diagnosis and repair of network-related problems
- Bring up-to-date and preserve computer inventory and surplus equipment
- Sustain and fix issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment
- Make sure desktop computers interconnect seamlessly with various systems
- Preserve passwords, data integrity and file system security for the computing environment
- Vouch for and implement upgrades on systems to guarantee longevity
- Evaluate functional needs to decide system purchase specifications
- Ascertain and repair hardware and network connectivity issues
- Launch VPN access for all remote users
- Support for technical upgrading and maintaining of entire desktop systems
- Assist in testing and deployment of new applications and systems
- Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
- Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
- Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
- Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
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IP卡
狗仔卡
提升卡
沉默卡
喧嚣卡
变色卡
显身卡
