客服专员（全职/兼职）

peiying.chong

工作内容

• 通过各种反馈渠道处理所有与顾客相关事务，包括查询，解决投诉/反馈。（反馈渠道包括但不限于电话，电邮，实时聊天，上门求助等）
• Provide quality customer service to customers via various channels that include but not limited to calls,online, live chat, walk-ins etc.
• 掌握最新客服相关信息 并迅速的提供顾客准确的信息。
• Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
• 倾听，探索和提出问题，以阐明和理解客户需求。
• Listen, probe and question in order to clarify and understand customer needs.
• 跟踪未决案件，并在必要时回电给顾客。
• Follow-up on outstanding cases and perform call back to customers if necessary.
• 协助处理会员事宜，例如发出新卡，更换卡，开通卡。
• Assist on membership matters such as sending out of new cards, replacement cards, activation of cards.
• 协助顾客领取竞赛奖品。
• Assist on prize collection for contests.
  

工作地点： 丹戎巴葛 (Tanjong Pagar)

入职资格

• 新加坡高中以上学历
• 'O' Level/ NITEC and above
• 具有高度的适应能力
• Highly adaptable to a fast-paced and dynamic work environment
• 良好的沟通能力，亲和力
• Customer-oriented with good interpersonal and communication skills
• 必须具备英文和中文交流能力（沟通和写作）
• Proficient in English; able to converse in Mandarin will be an added advantage (to liaise with Mandarin speaking associates/customers
• 具有团队合作精神
• A teamplayer
  

有意者请通过电子邮件将简历发送至 [email protected]

如有疑问 欢迎拨打 询问。

**只有入围候选人才会收到通知。 **